Terms & Conditions
1. Bookings & Payment
Full payment is required at the time of booking to secure your place.
All bookings are non-refundable and non-transferable, except in the unlikely event that Whirl & Wonder must cancel a session.
2. Cancellations
Cancellation by You: Due to the nature of our small group classes and the limited number of spaces, all bookings are generally non-refundable and non-transferable once confirmed, unless explicitly stated otherwise below.
Medical Reasons / Exceptional Circumstances: In unforeseen and exceptional circumstances, such as significant medical reasons preventing attendance (supported by a doctor's letter), we may, at our sole discretion, consider offering a transfer to a future course or a partial refund. An administration fee of £25 may apply in such cases. Moving house or changes in personal availability are generally not considered exceptional circumstances for a refund.
Missed Sessions: No refunds, transfers, or make-up sessions will be provided for individual sessions missed due to illness, personal circumstances, late arrival, or changes in your availability.
Cancellation by Whirl & Wonder LTD: In the unlikely event that Whirl & Wonder LTD must cancel a session or a full course (e.g., due to facilitator illness, insufficient bookings, or unforeseen circumstances), we will endeavour to provide as much notice as possible. In such cases, you will be offered the choice of: a) A full refund for the cancelled session(s) or course. b) Transferring your booking to a rescheduled date or an alternative available course.
For antenatal classes, if the confirmed location becomes unworkable for Whirl & Wonder LTD after your booking, a full refund will be offered if an alternative agreeable location cannot be provided.
3. Participation, Safety & Medical Disclaimer
• You are responsible for informing the facilitator of any medical conditions or needs that may affect your participation.
• All sessions are attended at your own risk. Whirl & Wonder is not liable for any injuries sustained during sessions.
• The information shared during our sessions is for general guidance only. It is not a substitute for professional medical advice.
• Always consult your GP, midwife, health visitor or relevant medical professional regarding your pregnancy, birth, baby, or mental health.
• We cannot be held responsible for decisions made based on our content.
To the fullest extent permitted by law, Whirl & Wonder excludes all liability for loss, damage, or injury arising from participation in our sessions or reliance on information provided. If liability is established, our total liability is limited to the price paid for the course.
This does not affect liability for death or personal injury caused by negligence or fraudulent misrepresentation.
4. Course Content and Delivery Modifications
Course Content and Delivery Modifications" "Whirl & Wonder LTD reserves the right to make reasonable modifications to course content, structure, or delivery methods (e.g., changing from in-person to virtual if necessary) and to substitute facilitators when circumstances require. We will endeavour to provide participants with advance notice of any significant changes.
5. Personal Belongings
We cannot accept responsibility for the loss of, or damage to, personal items during any session or workshop.
6. Code of Conduct
We aim to create a welcoming, inclusive, and respectful space. Participants are expected to treat one another with kindness and respect. Whirl & Wonder reserves the right to remove any participant, without refund, if their behaviour is disruptive, discriminatory, or harmful to the group experience.
7. Contact Sharing & Privacy
When signing up to one of our classes or workshops you consent to us sharing your contact details with your group to help build a sense of community and support.
8. Photography and Filming During Sessions
During our classes and workshops, we may occasionally take photographs or short video clips for promotional purposes, such as use on our website, social media channels, or marketing materials. These visuals are intended to capture the positive and engaging atmosphere of our sessions. If you prefer not to be included in any photographs or videos, please inform your facilitator at the start of the session or notify us in advance by emailing hello@whirlandwonder.co.uk. Your privacy and comfort are important to us.
All personal data is handled in line with our Privacy Policy.